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WhatsApp chatbots, workflows and AI replies — automating the routine while keeping humans in the loop.
Business Suite automates more than most vendors admit, and it is free. Here is every cap Meta documents, the precedence rule that quietly disables keyword replies, and the one structural limit that actually matters.
Muse doesn't just answer its user — it acts for them: books travel, fills forms, negotiates, pays. And it works inside WhatsApp. When the next message in your business inbox comes from an agent instead of a thumb, the businesses that answer instantly and in structured ways will win the recommendation.
Chatbot flows built in the free era love sending bursts of small messages — greeting, menu, 'please choose', confirmation, another menu. From October 1, 2026, each of those is a billable event. This is the flow-by-flow playbook for cutting the count without cutting the experience — and where to get our engineers' eyes on your flows.
A chatbot answers your customers at 3 am, takes orders and never forgets a step. Here's how to build one on WhatsApp without writing a line of code.
