Privacy Policy for WABPO (Spadasoft)

Summary of Key Points

This summary highlights key points from our Privacy Policy. Please read the full notice for detailed information.

• What personal information do we process? We collect personal information when you use our platform, including when you create an account, interact with our services, and send or receive messages via WhatsApp Business. This may include names, email addresses, phone numbers, and more.
• Do we process any sensitive personal information? No, we do not process sensitive personal information.
• How do we process your information? We process your personal data to provide, improve, and secure our services, ensure legal compliance, and offer customer support.
• Do we share your personal information? We may share your information with third parties under specific conditions, including service providers, analytics and advertising providers such as Google and Meta, the platforms you choose to integrate, and legal authorities. We do not sell your personal data. See Sections 3 and 7.
• Do we use cookies and tracking? Yes — including Google Tag Manager, Google Analytics and the Meta Pixel. Non-essential cookies are denied by default until you choose in our cookie banner. Section 7 lists every provider and how to opt out.
• How do we protect your information? We use security measures to protect your personal data, but we cannot guarantee absolute security.
• What rights do you have? Depending on your jurisdiction, you may have the right to access, update, or delete your personal data.

1. What Information Do We Collect?

Personal Information You Provide

When you interact with WABPO, we may collect the following personal information that you provide to us:

• Name
• Phone number
• Email address
• WhatsApp Business Account details
• Message templates and bulk message data
• Billing and payment information

We do not process sensitive personal data unless explicitly required by law.

Automatically Collected Information

We may collect certain technical data automatically when you use our services, such as:

• IP address
• Device and browser information
• Location data
• Usage patterns on our platform

We use cookies and similar technologies to collect this data to improve service performance and security.

Information from Other Sources

We may collect data from third-party partners, including public databases or marketing partners, to enhance user experience and service delivery.

2. How Do We Process Your Information?

We use your information for the following purposes:

• To operate and manage your account
  This includes creating, authenticating, and securing your access to our platform.
• To improve and personalize our services
  We analyze user behavior to enhance features, messaging tools, and integrations with third-party services.
• To communicate with you
  We may send updates, notifications, and respond to your support inquiries.
• For legal compliance
  We comply with applicable laws and regulations, including responding to legal requests from public authorities.

3. How We Share Your Information

We may share your personal data with the following parties:

• Service providers that help us manage and operate our platform.
• Analytics and advertising providers — including Google (Google Analytics, Google Tag Manager, Google Ads), Meta Platforms (Meta Pixel), DataFast and Tolt — which receive technical and usage data from our website as described in Section 7. This is subject to the cookie choice you make on our banner.
• Platform and infrastructure providers you connect to WABPO, such as Meta (WhatsApp Business Platform, Instagram, Messenger), Google Calendar, Shopify, BlinkCo and AsaanBill. Data flows to these services only where you enable the relevant integration, and only as needed to perform it.
• Legal authorities if required by law, including responding to legal requests or investigating fraud.
• Other businesses in the case of business transfers such as mergers or acquisitions.

We do not sell your personal data, and we do not share the contents of your customer conversations with advertising providers.

4. How Do We Protect Your Information?

We employ a range of organizational and technical measures to safeguard your data, including encryption and secure storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

• Access your personal data.
• Request corrections or deletions to your data.
• Withdraw consent for data processing at any time.
• Object to data processing in certain circumstances.

To exercise these rights, please contact us at saifullahalam@wabpo.com.

6. Do We Collect Information From Minors?

We do not knowingly collect information from individuals under the age of 18. If you are aware of any data collected from minors, please contact us.

7. Cookies, Analytics and Advertising Technologies

Yes. We use cookies and similar technologies (including tags, pixels, local storage and software development kits) on wabpo.com. This section explains exactly which ones, what they do, and how to control them.

Categories we use

• Strictly necessary. Required for the site to work — security, load balancing, remembering your language and your cookie choice itself. These cannot be switched off and do not require consent.
• Analytics. Help us understand which pages are useful, how visitors arrive, and where the experience breaks. These run only where permitted, and are subject to your choice in our cookie banner.
• Advertising and measurement. Used to measure the performance of our marketing and, where enabled, to show you WABPO ads on third-party platforms and measure whether those ads led to a signup. These are optional.

Your choices and consent

When you first visit wabpo.com you are shown a cookie banner where you can accept or reject non-essential cookies. We operate Google Consent Mode v2: before you make a choice, analytics and advertising storage are set to denied by default, and advertising data is redacted. Tags may load in a cookieless mode that sends aggregated measurement signals without storing identifiers on your device.

You can change your decision at any time by clearing this site's cookies and site data in your browser, which will show the banner again on your next visit. You can also block or delete cookies through your browser settings, and most browsers offer a “Do Not Track” signal and private browsing modes. Blocking strictly necessary cookies may stop parts of the site working.

Third-party technologies on this website

The providers below may receive technical data such as your IP address, device and browser information, pages viewed, referring URL, and interactions with our pages. Each acts under its own privacy policy:

• Google Tag Manager (Google) — a tag management container used to load and control the measurement tags listed here. See the Google Privacy Policy.
• Google Analytics 4 (Google) — website analytics: pages viewed, traffic sources, approximate location derived from IP, and events such as clicking a signup button. We use cross-domain measurement between wabpo.com and my.wabpo.com so a visit that becomes a signup is counted once. You can opt out with the Google Analytics Opt-out Browser Add-on.
• Meta Pixel (Meta Platforms) — measures whether visits and signups came from our advertising on Facebook and Instagram, and may be used to build advertising audiences. The Meta Pixel can set cookies and share event data with Meta, which may match it to a Facebook or Instagram account where one exists. See Meta's Privacy Policy and manage your ad preferences in Meta Accounts Center.
• Google Ads conversion measurement (Google) — where advertising consent is given, used to measure conversions from Google advertising.
• DataFast — privacy-focused website analytics used alongside Google Analytics for aggregate traffic reporting.
• Tolt — affiliate tracking, used to attribute a signup to the partner who referred you so that referral commissions can be paid correctly.
• YouTube (Google) — embedded product videos. We load these in privacy-enhanced mode (youtube-nocookie.com) and only after you click play, so YouTube does not receive data about you until you choose to watch.
• WABPO chat widget (my.wabpo.com) — our own in-product chat and support widget.

We may add, replace or remove providers over time. Material changes will be reflected in this section and in the “Last updated” date above.

International transfers

Several of these providers are based outside your country and may process data in the United States or other jurisdictions. We rely on the safeguards those providers put in place, such as standard contractual clauses, for transfers of personal data outside the EEA and UK.

8. Data Deletion Request

If you wish to request the deletion of your personal data from WABPO or any data related to your Facebook subscriptions, you can follow the procedure outlined below:

Requesting Data Deletion

Platform Data Deletion: To request the deletion of your account or any personal data collected by WABPO, please contact us at support@wabpo.com. Include your account information and specify that you would like your data to be deleted.

Facebook Data: If you have linked your Facebook account to WABPO, and you wish to request the deletion of your data related to your Facebook account, you can request this by contacting Facebook directly via their Help Center. Additionally, if you wish to remove Facebook data from WABPO, please send us a request, and we will initiate the process on your behalf.

Verification Process

For security purposes, we may require you to verify your identity before processing the data deletion request. This ensures that only the rightful account owner can request data deletion.

Data Deletion Timeline

Once the request is submitted and verified, we will process it within a reasonable time frame, typically within 30 days. Please note that data deletion may not be immediate and certain backup data may remain for compliance or technical reasons.

Important Considerations

• Deleting your data may result in the loss of certain services tied to your account.
• We may retain data as required by law or for legitimate business purposes, including security and fraud prevention.

For any further questions about data deletion or if you need assistance with this process, please contact us directly at support@wabpo.com.

9. Contact Us

For any questions about this Privacy Policy, please contact us at: