Privacy Policy for WABPO (Spadasoft)

Summary of Key Points

This summary highlights key points from our Privacy Policy. Please read the full notice for detailed information.

• What personal information do we process? We collect personal information when you use our platform, including when you create an account, interact with our services, and send or receive messages via WhatsApp Business. This may include names, email addresses, phone numbers, and more.
• Do we process any sensitive personal information? No, we do not process sensitive personal information.
• How do we process your information? We process your personal data to provide, improve, and secure our services, ensure legal compliance, and offer customer support.
• Do we share your personal information? We may share your information with third parties under specific conditions, including with service providers and legal authorities.
• How do we protect your information? We use security measures to protect your personal data, but we cannot guarantee absolute security.
• What rights do you have? Depending on your jurisdiction, you may have the right to access, update, or delete your personal data.

1. What Information Do We Collect?

Personal Information You Provide

When you interact with WABPO, we may collect the following personal information that you provide to us:

• Name
• Phone number
• Email address
• WhatsApp Business Account details
• Message templates and bulk message data
• Billing and payment information

We do not process sensitive personal data unless explicitly required by law.

Automatically Collected Information

We may collect certain technical data automatically when you use our services, such as:

• IP address
• Device and browser information
• Location data
• Usage patterns on our platform

We use cookies and similar technologies to collect this data to improve service performance and security.

Information from Other Sources

We may collect data from third-party partners, including public databases or marketing partners, to enhance user experience and service delivery.

2. How Do We Process Your Information?

We use your information for the following purposes:

• To operate and manage your account
  This includes creating, authenticating, and securing your access to our platform.
• To improve and personalize our services
  We analyze user behavior to enhance features, messaging tools, and integrations with third-party services.
• To communicate with you
  We may send updates, notifications, and respond to your support inquiries.
• For legal compliance
  We comply with applicable laws and regulations, including responding to legal requests from public authorities.

3. How We Share Your Information

We may share your personal data with the following parties:

• Service providers that help us manage and operate our platform.
• Legal authorities if required by law, including responding to legal requests or investigating fraud.
• Other businesses in the case of business transfers such as mergers or acquisitions.

4. How Do We Protect Your Information?

We employ a range of organizational and technical measures to safeguard your data, including encryption and secure storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

• Access your personal data.
• Request corrections or deletions to your data.
• Withdraw consent for data processing at any time.
• Object to data processing in certain circumstances.

To exercise these rights, please contact us at saifullahalam@wabpo.com.

6. Do We Collect Information From Minors?

We do not knowingly collect information from individuals under the age of 18. If you are aware of any data collected from minors, please contact us.

7. Do We Use Cookies and Tracking Technologies?

Yes, we use cookies to improve your user experience, track usage patterns, and provide more relevant services. You can manage cookie settings through your browser.

8. Data Deletion Request

If you wish to request the deletion of your personal data from WABPO or any data related to your Facebook subscriptions, you can follow the procedure outlined below:

Requesting Data Deletion

Platform Data Deletion: To request the deletion of your account or any personal data collected by WABPO, please contact us at support@wabpo.com. Include your account information and specify that you would like your data to be deleted.

Facebook Data: If you have linked your Facebook account to WABPO, and you wish to request the deletion of your data related to your Facebook account, you can request this by contacting Facebook directly via their Help Center. Additionally, if you wish to remove Facebook data from WABPO, please send us a request, and we will initiate the process on your behalf.

Verification Process

For security purposes, we may require you to verify your identity before processing the data deletion request. This ensures that only the rightful account owner can request data deletion.

Data Deletion Timeline

Once the request is submitted and verified, we will process it within a reasonable time frame, typically within 30 days. Please note that data deletion may not be immediate and certain backup data may remain for compliance or technical reasons.

Important Considerations

• Deleting your data may result in the loss of certain services tied to your account.
• We may retain data as required by law or for legitimate business purposes, including security and fraud prevention.

For any further questions about data deletion or if you need assistance with this process, please contact us directly at support@wabpo.com.

9. Contact Us

For any questions about this Privacy Policy, please contact us at: