WhatsApp Web gets calling — with screen sharing
Voice and video calls now work on WhatsApp Web, and you can share your screen — turning the browser into a real desk phone for sales and support teams.
O que aconteceu
WhatsApp has enabled voice and video calling on WhatsApp Web, so calls no longer require the phone app or desktop client.
Calls on the web now support screen sharing, letting either side present documents, products or software during the call.
O que isso significa para sua empresa
The chat that starts on WhatsApp can now close on WhatsApp. Sales teams can jump from a text thread to a call with a product demo — no Zoom link, no app switch, no lost momentum.
For support, screen sharing means walking a customer through a setup visually instead of typing ten instructions. For service businesses, it's remote consultations on the channel customers already trust.
Teams handling real volume still want the thread organized first — a shared inbox decides who takes the conversation before anyone hits the call button.