CRM
Bitrix24
Your CRM and your WhatsApp stop being two systems.
Bitrix24 contacts sync with WABPO, conversations land on the contact record, and reps send approved WhatsApp templates without leaving the CRM.
What you get
Contacts stay in sync
Bitrix24 contacts and WABPO audiences stay aligned in both directions — a segment you build in the CRM is a segment you can broadcast to, and a new WhatsApp lead reaches Bitrix.
Conversations on the record
WhatsApp, Instagram and Messenger history appears on the Bitrix contact, lead or deal, so a rep opening the record sees what was already said.
Send from inside Bitrix
Trigger an approved WhatsApp template from the contact card or from Bitrix workflow automation, without switching tabs.
Chats become pipeline
An inbound conversation creates or updates a lead or deal, with the qualification answers your workflow collected attached to it.
How it works
- 1Connect your Bitrix24 account to WABPO.
- 2Map which Bitrix fields sync with WABPO contacts.
- 3Add WhatsApp steps to your Bitrix workflows, or send straight from the contact card.
Use cases
- Broadcasting to a Bitrix segment without exporting a CSV
- Giving a rep the full chat history before they pick up the phone
- Turning inbound WhatsApp enquiries into deals automatically
Questions
Does the contact sync work both ways?+
Yes. Contacts flow in both directions — a lead that arrives on WhatsApp reaches Bitrix24, and a segment you build in Bitrix24 can receive a broadcast.
Can reps send WhatsApp without leaving Bitrix24?+
Yes. Approved templates can be triggered from the contact card or from Bitrix workflow automation, so the CRM stays the place reps work.
Do conversations show up on the deal?+
Yes. WhatsApp, Instagram and Messenger history is logged against the Bitrix contact, lead or deal, so the record holds the whole picture rather than half of it.
Ready to connect it?
Start free on the official Meta APIs — usage-based pricing, no platform fee to begin.
Start free