Share public updates
Send approved notices and service information to people who chose to receive them.
WhatsApp for government services that makes public information easier to reach.
Share timely approved updates, guide common service questions and route conversations without relying on scattered departmental phones.
Active journey
01
Inform
02
Guide
03
Resolve
04
Update
Send approved notices and service information to people who chose to receive them.
Shared team inbox
Guide common requests
Route service questions
Send timely alerts
Where WhatsApp removes friction in Government
Guide common requests
Use structured options to direct people toward the right form, office or next step.
Route service questions
Keep ownership clear when a conversation needs a department or human response.
Send timely alerts
Deliver relevant operational updates through the official WhatsApp channel.
A customer journey your team can actually follow
- 1/4
Inform
- 2/4
Guide
- 3/4
Resolve
- 4/4
Update
A practical playbook for Government teams
Set clear expectations
Define opt-in, useful templates, working hours and ownership before launch.
Organize the inbox
Use labels and assignments so important replies always have a next step.
Automate with purpose
Handle repeated questions while keeping a clear path to a human.
Measure what matters
Review replies, resolution and meaningful customer actions—not delivery alone.
Questions Government teams ask
What can Government teams automate on WhatsApp?+
Teams can automate repeated information, qualification, reminders and routing while keeping sensitive or high-value Government conversations available for a person.
Can our whole team share one WhatsApp number?+
Yes. A shared inbox lets authorized teammates view context, assign conversations, use labels and keep ownership visible without using personal phones.
How do we connect our existing systems?+
WABPO workflows and public APIs can connect approved messages and customer actions with your CRM, portal or application.
What do we need before launch?+
Start with an official WhatsApp number, a clear opt-in path, useful approved templates, defined team ownership and one measurable customer journey.
Build your Government WhatsApp journey
Share timely approved updates, guide common service questions and route conversations without relying on scattered departmental phones.